Patna, Vikas Kumar Ojha, December 24th, 2024: To address the technical issues faced by consumers in recharging smart prepaid meters, which are causing difficulties in restoring their power supply, the distribution companies – South Bihar Power Distribution Company Limited and North Bihar Power Distribution Company Limited – have launched an innovative initiative, the SPM Contact Campaign. The objective of this campaign is not only to restore power supply but also to provide consumers with better services through direct communication.
Under this campaign, teams from both distribution companies will visit consumers’ homes. They will encourage consumers to recharge their meters and assist them in updating their primary mobile numbers. Updating the primary mobile number is crucial as it enables the distribution companies to send essential information like balance, recharge details, and planned power cuts through this medium.
Additionally, the campaign will encourage consumers to use the SPM Mobile App and the Bihar Bijli Smart Meter App. These apps offer consumers easy access to daily electricity consumption and power cut details. This will help consumers manage their consumption effectively and experience a transparent billing process.
As part of the initiative, senior revenue officers from all regions, ITM officers from divisions, and representatives from metering agencies have been trained to use the app. It is mandatory for them to upload detailed information about each IC (Income Collection) task through this app.
Energy Secretary and BSPHCL CMD, Pankaj Kumar Pal, stated that the goal of the SPM Contact Campaign is to provide better services to consumers and enhance transparency in the energy sector.
